Intro Etisalat:

Etisalat, a leading telecommunications provider in the UAE, boasts a rich history and a well-deserved reputation for innovation. Founded as the UAE’s first telecommunications service provider, Etisalat has grown to serve over 11.6 million customers in the UAE alone (About Etisalat). They are also a major player across the Middle East and Africa, serving over 155.4 million subscribers across 16 countries (Etisalat Corporation).

Etisalat consistently pushes the boundaries of technology, as evidenced by their recent achievement: trialing the world’s first 1.6Tbps optical solution. This groundbreaking initiative highlights Etisalat’s commitment to staying at the forefront of the telecommunications industry, providing their customers with the most advanced and reliable services possible.

Etisalat’s Packages & Services in the UAE 2024

Etisalat USSD codes:

This comprehensive table includes all the USSD codes for various services and functionalities provided by Etisalat UAE.

Etisalat’s Packages & Services in the UAE 2024

Understanding Etisalat: Mobile Services:

Prepaid Packages:

Mobile Data Offer:
NonStop for AED 50

Experience uninterrupted mobile data for just AED 50, valid for 28 days. Enjoy seamless connectivity and stay connected with NonStop mobile data, available at an unbeatable price of AED 50.

Promo Daily Nonstop Plan 

Enjoy uninterrupted internet access for just AED 1.5 for 24 hours. Stay connected without interruption, and renew your plan hassle-free. Prices are VAT inclusive.

Experience seamless browsing and connectivity with our Promo Daily Nonstop Plan.

30 GB at AED 20 

Get a generous 30 GB of data for just AED 20. With this plan, you’ll receive 1 GB of data every day, ensuring you stay connected throughout the month. Enjoy seamless browsing, streaming, and more at an affordable price.

International Calling Packages

Pay Per Minute:

• This is the most basic option, suitable for occasional international calls. Rates vary depending on the destination country. You can find a detailed list of international calling rates on the Etisalat website.

Daily International Minutes Pack:

• This option is ideal for short bursts of international calling needs. Etisalat offers various daily packs with a set number of minutes to specific destinations or groups of countries. For instance, there might be a daily pack with minutes for calling India and Pakistan, or another for Southeast Asian countries. To find the latest packs and subscription codes, refer to the Etisalat website under “Mobile Add-Ons” or use the My Etisalat UAE app.

Monthly International Calling Pack:

• This option caters to those who make regular international calls to a specific country or region. Etisalat offers monthly packs with a set number of minutes to designated countries at a fixed price. You can find details on these packs on the Etisalat website under “Mobile Add-Ons” or the My Etisalat UAE app.

Ultimate World Calling Plan:

• This plan is best suited for frequent international callers who need flexibility. Etisalat offers two tiers of this plan with a set monthly fee. Each tier allows a specific number of minutes to call a large list of countries. Check the Etisalat website for details and subscription options.

Etisalat Postpaid Services:

Freedom Live Plans – Starts from AED 125:

Unlock up to 40% off and 1 year free STARZPLAY on selected plans. Revel in abundant data, minutes, FREE Content Passes, extra data for your favorite apps, device discounts, and more. Subscribe now.

Emirati Freedom Plans – Starts from AED 250:

Dive into up to 40% off and 1 year free STARZPLAY on selected plans. Enjoy substantial data allowances, Premium Numbers up to Gold Plus, Free Roam Like Home, and up to 200,000 Welcome Smiles points. Subscribe now.

New Freedom Plans – Starts from AED 350:

Experience our latest plans with up to 40% off and 1 year free STARZPLAY on selected options. Delight in local data, Flexi minutes, a special sign-up gift, Smiles Buy 1 Get 1 vouchers, and 100 UAE Wifi hours. Subscribe now.

Premium Plans – Starts from AED 500:

Access an exclusive online offer: Receive a Free SIM with our Premium Plans. Enjoy special mobile numbers, abundant data and minutes, and receive VIP treatment. Subscribe now.

Freedom Plans – Starts from AED 225:

Embrace local data, Flexi minutes, and 100 UAE Wifi hours with our affordable Freedom Plans. Sign up online and receive a Free SIM. Subscribe now. Explore more at Etisalat website.

Elife Etisalat Plans

Elife plans are internet and TV packages offered by Etisalat in the UAE. They combine high-speed internet with access to a variety of TV channels, providing a bundled solution for your home entertainment needs. Here’s a breakdown of Elife plans:

Ultra Starter

• Monthly Price: AED 299.00 (5% VAT excluded)
• Contract: 24-month commitment
• Original Price: AED 429.00
• Internet Speed: 500 Mbps
• TV Channels: 187+ HD TV Channels
• Promotion: Free Installation + Smiles Voucher, 6 months rental discount
• Free Limited Time Promo: 750 Mbps

Ultra Entertainment

• Monthly Price: AED 639.00 (5% VAT excluded)
• Contract: 24-month commitment
• Internet Speed: 750 Mbps (Free speed boost up to 1G)
• TV Channels: 236+ Premium Entertainment Channels
• Promotion: Free Installation + Smiles Voucher
• Free Limited Time Promo: 1G

Ultra Sports

• Monthly Price: AED 515.00 (5% VAT excluded)
• Contract: 24-month commitment
• Internet Speed: 750 Mbps (Free speed boost up to 1G)
• TV Channels: 262+ HD TV Channels
• Promotion: Free Installation + Smiles Voucher
• Free Limited Time Promo: 1G

Ultra Fusion

• Monthly Price: AED 815.00 (5% VAT excluded)
• Contract: 24-month commitment
• Internet Speed: 1G
• TV Channels: 300+ HD TV Channels
• Promotion: Free Installation + Smiles Voucher

Managing Your Etisalat Account:

How do I go about checking my balance with Etisalat?

Prepaid Balance Check:

• *Dial 121#: This is the quickest and easiest method. Simply dial *121# on your Etisalat phone and press the call button. You’ll receive a prompt with your current balance information.
• SMS “balance” to 1335: Alternatively, you can send an SMS with the text “balance” (without quotes) to the number 1335. You’ll receive a reply SMS with your current balance details.

Postpaid Balance Check:

• My Etisalat UAE App: Download and install the My Etisalat UAE app on your smartphone. Log in to your account and navigate to the “Balances” section. Here, you’ll see your current outstanding bill amount.
• Etisalat Website: Head over to the Etisalat UAE website and log in to your online account. Once logged in, you should be able to view your current bill amount.

What’s the process for finding out my Etisalat phone number?

1. Dial a USSD Code: This is the simplest method. From your Etisalat phone, simply dial *101# and press the call button. You’ll receive a prompt with your Etisalat phone number displayed.
2. My Etisalat UAE App: Download and install the My Etisalat UAE app on your smartphone. Once logged in to your account, you should be able to view your phone number displayed somewhere on the main screen or within your account details section.

Can you guide me on checking my data balance with Etisalat?

Prepaid Data Balance Check:

• *Dial 170#: This USSD code is the quickest way. Dial *170# on your Etisalat phone and press the call button. You’ll receive a prompt displaying your remaining data allowance.
• SMS “DATA” to 1010: Alternatively, send an SMS with the text “DATA” (without quotes) to the number 1010. You’ll receive a reply SMS with your remaining data balance information.

Postpaid Data Balance Check:

• My Etisalat UAE App: Download and install the My Etisalat UAE app on your smartphone. Log in to your account and navigate to the “Data Usage” section. This section will show your remaining data allowance for your current postpaid plan.
• Etisalat Website: Head over to the Etisalat UAE website and log in to your online account. Once logged in, navigate to the section where you can view your plan details or data usage. This might be under “My Account” or a similar section. You should be able to see your remaining data allowance there.

How can I determine the owner of an Etisalat number?

Using your Etisalat phone:

1. *Dial 101# on your Etisalat phone. This code will launch the Etisalat self-service menu.

1. Select “1 Account management” from the displayed options.

1. Choose “3 Account information”. This will take you to a menu containing account details.

1. Select “2 Registration Inquiry”. This option allows you to access your registration information.

1. Enter the expiration date of your Emirates ID and press “Send”. The system will verify your identity and retrieve the registered owner’s information.

This method only works if you have an Etisalat account registered under your name and have access to the phone number.

What steps should I take to verify my Etisalat postpaid balance?

1. Using the My Etisalat UAE App:

This method is generally considered the most user-friendly. Here’s how to do it:

• Download and install the “My Etisalat UAE” app on your smartphone or tablet if you haven’t already (available on [Google Play Store] and [Apple App Store]).
• Launch the app and log in using your Etisalat username and password.
• Once logged in, navigate to the “Usage” section within the app. Your current balance will be clearly displayed there.

2. Dialing a USSD Code:

This is a quick and easy option for checking your balance without needing an internet connection:

• Open the phone app on your Etisalat phone.
• Dial the USSD code *142# and press the call button.
• Your current Etisalat postpaid balance will be displayed on your phone’s screen.

3. Checking Online:

While not the most convenient method, you can also access your Etisalat account online:

• Visit the Etisalat website 
• Log in to your Etisalat account using your credentials.
• Once logged in, navigate to the “Billing & Usage” section. Your current balance should be displayed there.

How can I personally check my Etisalat number?

There are two simple ways to personally check your Etisalat number directly from your Etisalat phone:

Method 1: Using a USSD Code (Quick and Easy)

1. Open the phone app on your Etisalat phone.
2. Dial the USSD code *(101#) and press the call button.
3. This code will launch the Etisalat self-service menu. You might see a variety of options depending on your specific plan.
4. Look for an option that displays your phone number. It might be labeled “Know My Number” or something similar.
5. Select that option, and your Etisalat phone number will be displayed on the screen.

Method 2: Using the My Etisalat UAE App (More Features)

1. Download and install the “My Etisalat UAE” app on your smartphone or tablet if you haven’t already (available on [Google Play Store] and [Apple App Store]).
2. Launch the app and log in using your Etisalat username and password.
3. Once logged in, your Etisalat phone number will typically be displayed prominently within the app’s interface. You might also find other useful information about your account and plan.

What’s the procedure for reviewing data usage on my Etisalat prepaid account?

1. Using a USSD Code (Fast and Easy):

This is the simplest method and doesn’t require an internet connection.

• Open the phone app on your Etisalat phone.
• Dial the USSD code *(170#) and press the call button.
• This code is specifically designed to show your Etisalat data balance.

2. Using the My Etisalat UAE App (More Information):

The My Etisalat UAE app offers a user-friendly interface to view your data usage along with other account details.

• Download and install the “My Etisalat UAE” app on your smartphone or tablet if you haven’t already (available on Google Play Store and Apple App Store).
• Launch the app and log in using your Etisalat username and password.
• Once logged in, navigate to the “Usage” section within the app. You should be able to see your current data balance there. The app might also provide additional details like data usage history.

Could you provide instructions on how to retrieve my Etisalat SIM card number?

1. Using a USSD Code (Quick and Easy):

• Open the phone app on your Etisalat phone.
• Dial the USSD code *(101#) and press the call button.
• This code will launch the Etisalat self-service menu. You might see a variety of options depending on your specific plan.
• Look for an option that displays your phone number. It might be labeled “Know My Number” or something similar.
• Select that option, and your Etisalat phone number (which is also your SIM card number) will be displayed on the screen.

2. Using the My Etisalat UAE App (More Features):

• Download and install the “My Etisalat UAE” app on your smartphone or tablet if you haven’t already (available on Google Play Store and Apple App Store).
• Launch the app and log in using your Etisalat username and password.
• Once logged in, your Etisalat phone number (which is also your SIM card number) will typically be displayed prominently within the app’s interface. You might also find other useful information about your account and plan.

050 etisalat or du

This prefix is historically associated with Etisalat.

054 is etisalat or du

This prefix was originally assigned to Du, however, it has recently been released for public use by Etisalat as well.

058 is du or etisalat

This prefix is typically linked to Du, including their sub-brand Virgin Mobile.

Etisalat:

• 050: Historically synonymous with Etisalat services.
• 054: Etisalat has also begun assigning numbers with this prefix more recently.

Du:

• 052: A long-standing prefix closely tied to Du.
• 055: Another prevalent prefix often associated with Du’s mobile services.
• 058: Typically associated with Du, inclusive of their sub-brand Virgin Mobile.

Cancellation Etisalat

Using the My Etisalat UAE App (Convenient Management):

1. Download and Log In: If you haven’t already, download the free “My Etisalat UAE” app from the Google Play Store or Apple App Store. Log in with your Etisalat credentials.
2. Navigate to Subscriptions: Once logged in, locate the “Subscriptions” section within the app.
3. Select Service to Cancel: Find the specific subscription you want to cancel from the list.
4. Cancel Subscription: Locate the “Cancel” or “Unsubscribe” option associated with the service and select it to proceed with cancellation.

Using USSD Codes (Quick and Easy):

1. Find the Cancellation Code: Visit the Etisalat website or contact customer service to obtain the specific cancellation code for your data pack or service.
2. Dial the Code: On your Etisalat phone, simply dial the provided cancellation code.
3. Follow Instructions: The phone will display on-screen instructions to complete the cancellation process.

Contacting Etisalat Customer Care (For Complex Cancellations):

1. Dial Customer Service: If you’re dealing with a complex cancellation or require further assistance, call Etisalat’s customer service hotline at +971 800 2300 (standard charges apply).
2. Request Assistance: Explain to the customer service representative that you want to cancel a specific subscription or service.

Examples of Cancellation Methods:

• Cancelling Daily Data Plans: Text “C RDC” to 1010 to cancel the Daily Combo Plan. Text “C RDD” to 1010 to cancel the Daily Data Plan.
• Cancelling Etisalat eLife Services and Botim: For these services, contacting customer care is the recommended method. Explain your request to the representative, and they will guide you through the cancellation process.

Contacting Etisalat Support

Direct Customer Support:

• Phone: For personalized assistance, you can call Etisalat’s customer service hotline at +971 800 2300 (standard charges apply). A customer service representative will be able to answer your questions, troubleshoot issues, process cancellations or plan changes, and offer further support.
• Etisalat Business Centres, Service Centres and Outlets: You can visit a physical Etisalat location to speak with a customer service representative in person. They can handle various tasks like plan changes, bill payments, and resolving technical issues.

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