Cancelling NBD Credit Card

Close Emirates NBD Credit Card

Emirates NBD stands as a beacon in the UAE’s banking sector, offering a plethora of credit card options tailored to diverse customer needs. Yet, there are times when cancelling a credit card becomes a necessary step, be it due to finding a card with better benefits, streamlining finances, or simply not using the current card enough. This guide aims to navigate you through the process of cancelling your Emirates NBD credit card efficiently.

Before You Begin

The journey to cancelling your credit card begins with preparation. Ensure any outstanding balances are cleared to facilitate a smooth cancellation process. You will need to have the following documents ready:

  • Emirates NBD credit card details
  • Your Emirates ID

Cancellation Methods:

A. Online Cancellation (Subject to Availability)

  1. Log in to your Emirates NBD online banking account.
  2. Navigate to the credit card management section.
  3. Select the card you wish to cancel and look for a “Cancel Card” or “Deactivate Card” option.
  4. Follow the on-screen prompts to submit your cancellation request. (Note: This feature might not be available for all accounts. Check the Emirates NBD website for the latest information.)
A. Online Cancellation (Subject to Availability)
A. Online Cancellation (Subject to Availability)

B. Cancellation via Phone (Confirmed Method)

  1. Call the Emirates NBD customer service hotline. The number can be found on the back of your credit card, on the Emirates NBD website, or their mobile banking app.
  2. Inform the representative of your wish to cancel your credit card.
  3. Provide necessary verification details such as your Emirates ID.
  4. Confirm your cancellation request with the customer service representative.

Important Considerations:

  • Outstanding Fees: Ensure any outstanding annual fees are settled.
  • Confirmation: You will receive confirmation of your cancellation request via email, SMS, or within your online banking account.
  • Timeframe: The cancellation process typically takes a few business days.
  • Account Status: Cancelling your credit card does not close your Emirates NBD account. Other products or services you have with the bank will remain active unless otherwise requested.
  • Rewards Points: Check with Emirates NBD regarding the status of any rewards points upon cancellation.

Emirates NBD Help and Support Guide

Immediate Card Blocking

If your card is lost, stolen, or you suspect unauthorized transactions, taking swift action to secure your account is paramount. Emirates NBD offers several quick and convenient ways to block your card:

  • Emirates NBD Mobile Banking: Use the app to instantly block your card. The mobile banking app is designed for ease of use, allowing you to manage your accounts and cards securely from anywhere.
  • Online Banking: Log in to your Emirates NBD online banking account to block your card. The interface provides a straightforward option to manage your cards and their security settings.
  • 24×7 Call Center: For immediate assistance, contact the Emirates NBD Call Center at +971 600 54 0000. Available around the clock, the call center ensures you can always reach out to a representative for help with your banking needs.
Emirates NBD Help and Support Guide
Emirates NBD Help and Support Guide

Customer Care for Financial Services

Emirates NBD PRIVATE: Tailored investment and financial services for high-net-worth individuals are a cornerstone of Emirates NBD’s offerings. For personalized support and inquiries related to private banking services, you can reach out through the following channel:

  • Customer Care Number: 600 540000. This dedicated line connects you directly with Emirates NBD’s customer care team, who can provide assistance with private banking services, account management, and more.


Cancelling an unused or unwanted credit card can help streamline your financial management and potentially save on annual fees. Following the outlined steps ensures a hassle-free cancellation process. Always make sure to settle any outstanding balances and understand the terms regarding rewards points to avoid losing out on benefits.


What happens to my Emirates NBD credit card points after cancellation?
Points may be forfeited upon cancellation, so check with Emirates NBD for options to redeem or transfer points before proceeding.

How long does it take to cancel an Emirates NBD credit card?
Cancellation typically takes a few business days, depending on the verification and processing time.

Can I cancel my Emirates NBD credit card if I have an outstanding balance?
No, you must settle all outstanding balances before you can cancel your credit card.

What documents do I need to cancel my Emirates NBD credit card?
You’ll need your Emirates NBD credit card details and your Emirates ID.

What’s the difference between closing and cancelling an Emirates NBD credit card?
Cancelling a credit card refers to terminating the card itself, while closing an account may imply ending all banking relationships with Emirates NBD.

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